GENERAL

Minimum order quantities of 50, unless otherwise specified.
Quotes are valid for 14 days from date of quote.
Stock changes on a daily basis and therefore stock availability cannot be guaranteed until we have confirmed the order with our supplier.
The order is only accepted once we have received a Purchase Order or confirmation in writing.
Lead time varies and can only be confirmed on confirmation of each order.

PAYMENTS

Full payment required on confirmation of order unless otherwise arranged.
Should the Client’s policy state that they can only pay 50 % deposit on placement of an order, the proof of payment for the remaining 50 % must be sent before delivery.
For customised / manufactured or imported items we would require a 75 % deposit upfront, and the balance before delivery.
Once the money has reflected in our account, we will arrange delivery.

Normal lead time is usually between 7 – 10 working days after artwork approval. Anything less is deemed a rush job. We can assist with rush orders based on the following:
- A 15% premium on the total value of the order will be charged
- Express courier charges will be for the Client’s account
We cannot accept liability should there be any inferior branding on goods due to a rush job

Branding will only commence once artwork has been approved in writing.
On approval of artwork, you also need to confirm that you agree with the quantities / colours of items, sizes (if applicable) as per the info on the artwork document provided.
Lead time: 7-14 working days from artwork approval.
Vector artwork is required in Vector(.AI) and PDF format. https://www.adobe.com/africa/creativecloud/design/discover/vector-file.html
If artwork is not received in the correct format, it will delay the branding process.
Artwork received in an incorrect format will attract a redrawing fee of R300 excl VAT. This will accommodate two changes, thereafter additional changes will be charged for at R100.00 ex VAT, per change.
Printing colours will be matched as close as possible to pantone colours supplied. We cannot guarantee 100% colour match due to the different materials used in promotional products.

Should you need any special packaging instructions that need to be adhered to, this need to be communicated to your account manager when you place your order.
The request for this cannot be accommodated after the process of branding and production has already commenced.
Special packaging instructions will incur additional costs and will also extend the lead time.

Courier costs will be confirmed on final selection of items.
Minimum local delivery fee will be charged ie. R350.00 ex VAT
Due to the use of external couriers, delivery times are beyond our control.
Clients may make use of their own preferred courier and arrange delivery themselves to collect directly from the supplier. Complete Gifts cannot be held liable for any loss or damage which may result.
Courier fee does not include insurance. It is the sole decision of the Client whether he / she would like to take out the insurance premium during transit.

Samples have to be returned within five (5) working days - in their original condition and packaging.
If you want branded samples, we will charge for a pre-production sample.
Courier costs will be charged on all sample items.
Should a client wish to view all products, please contact us and we will arrange a visit to our supplier showroom.

It is the sole decision / responsibility of the client whether they would like to take out insurance to cover delivery / transit risk

Written orders constitute a binding contract.
Once an order for products has been confirmed in writing and digital artwork has been provided, cancellations will be subject to a 25% handling fee.

Due to our remote working model, we are no longer able to do quality checks before delivery. Please check your goods immediately upon receiving them as we are unable to rectify errors or omissions more than 48 hours after the goods have been delivered.
Should a delivery contain any products that are proven to be damaged or incorrect, the customer needs to inform Complete Gifts within 48 hours of receiving the goods.
No items may be returned unless prior written authorization has been obtained from us, which must be obtained within 48 hours of delivery/collection and may be subject to a 25% handling fee for non-faulty it
Faulty or damaged goods returned will be either replaced or a credit given at our discretion.
Should branding on goods be of inferior quality, the client must again report this within 48 hours of receipt of goods. The client will have to send relevant images of the inferior branding for Complete Gifts to take it up with customer care. We will uplift the goods after the customer care department agrees that a physical quality check must be done. This will then be replaced within due time after QC agreed to proceed.
We cannot accept branded or custom-made goods for exchange or refund.
Complete Gifts does not accept any responsibility for products damaged during transit/delivery.
Complete Gifts does not accept any responsibility for lost or stolen goods.