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As our business has evolved and the world showed us all a new way of doing things, our team shifted to working remotely, which gave us the opportunity to connect with clients all over the country. We have grown from strength to strength, partnering with Blue Chip companies, consulting, collaborating, and providing a full turnkey gifting solution. This is how we do it!
The ultimate goal of any business, including ours, is to achieve maximum success. This applies to ALL businesses, no matter how big or small.
Business processes help keep your company on task, prevent errors, and increase the speed with which work can be done. In our industry, there are certain steps that need to be followed in order for us to deliver on time, making sure that our clients are happy with the outcome.
Our salesperson, Cindy, will meet you in person or online to discuss your gifting requirements and take you on a “tour” of our website and present to you some of the work we have done.
A discussion will be had to understand scope, budget, and your branding requirements. https://www.promoafrica.com/completegifts#inhouseBranding We need all artwork in ai Vector format and also in PDF format. Click on the link below which will explain vector artwork. https://cdn.amrod.co.za/Downloads/The-Art-Manual-FIN.PDF It is imperative to have a thorough understanding of your vision in order to compile a clear brief to take back to the account manager. We need to know what your expectations are in terms of lead time too as stock levels need to be checked. Stock moves on a daily basis, and we would hate to disappoint due to lack of stock. We have a policy in place with states that we have a minimum order quantity (MOQ) requirement of 50 units. We will advise MOQ’s for the more unique and manufactured items. Questions clients are asked.
What quantities do you require?
What is your budget?
Who will receive the items?
What is the purpose of these gifts?
Promo, thanks, conference, activation or other?
What are your branding requirements?
Do you have a required delivery date?
An allocated account manager, (either the owner of the company Sandra, or the very efficient Cheree, will contact you to discuss anything which may need to be clarified, and you will thereafter receive your quote and associated images. You will receive a call the next day to make sure that you have received the quote and to answer any questions related to the quote, should there be any. This quote is valid for 14 days you will receive a follow up call to remind you. Should you wish to see unbranded samples, these can be arranged, but they need to be returned to our supplier, in the original packaging and in the same condition, within 5 working days. Alternatively, we can arrange a visit to one of our main generic suppliers showroom, where you will have the opportunity to see many of our generic offerings.
On acceptance of the quote, which must be in writing, your account manager will process your order accordingly. An invoice will be sent through to you for payment and once payment has been made to us, digital artwork will be mailed to you for sign off. Your lead time will be communicated to you once the artwork has been approved and you will be kept in the loop throughout the process.
Your order will be branded and packed for dispatch. Your account manager will alert you once ready for delivery to make sure that someone will be in office to take receipt of your order. We ask our clients to check their order within 48 hours to make sure that they are happy with what they have ordered as we strive to provide not only quality branded products, but exceptional service too.
Our mission is to make your work life easier and allow you to focus on your work at hand. We are happy to brainstorm, come up with creative ideas based on your theme, event, or other campaign, always taking your budget into account. Afterall, #yourbrandourbusiness and it is our business to make sure that we know your brand and offer brand appropriate gifts.
One of our pharma clients often launches a new product and gives us a brief, explaining what the product is used for and we then come up with gift ideas, packaging, including box sleeves, stickers and even custom boxes, which are then packaged by the energetic Complete Gifts team, and delivered to their distribution centre for their sales reps to collect. This is but one example of how our team makes the lives of clients easier. Branded gifts packaged or wrapped, sticker or tag, you name it we do it and your vision will come to life. We however, do like to keep our customers happy, so we will never over promise and under deliver. If we cannot assist, we will let you know and will always try to offer an alternative.
Things we have learnt in business:
“Never take things too personally if a client is a bit rude, as one never knows their story and the path they are currently walking “ Cindy Belter, Head of Sales and Marketing.
"After sales service is just as an important part of the sales process as this is the lasting impression" & " Be open for new processes as this could take the business to different heights." Sandra Minnaar, Owner.
“Planning and prioritizing is key to being productive and efficient”. Cheree Lambrechts, Administration Manager.
We pride ourselves on being on top of new gifting, both generic and unique, as we are constantly engaging with suppliers to provide a smorgasbord for our clients to choose from.
Thank you for your time and please contact us to assist with all your gifting and branded merchandise requirements. gifting@completegifts.co.za
“Let us help you communicate the right message and create brand ambassadors for life” www.completegifts.co.za
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